I'm Sorry, It's My Fault

So I was listening to Pandora (www.pandora.com) tonight and came across this:

I thought this was an excellent example of positive feedback and design. For those who have never used Pandora, it is an Internet radio, but customizable so that it will tailor itself to your specific listening style. This post is not about Pandora as a service, but specifically about the displayed error message. Normally, the area in question would display information about the current artist and song that is playing, but unfortunately and error has occurred. Instead of coming straight out and saying "An error has occurred" or saying nothing at all, like most sited would do, Pandora takes a very nice and polite approach. The massage makes you feel nice, like there is another person on the other side controlling everything, or some other form of sentience, and they are taking full responsibility of the problem. Personally, this made me actually feel a little better about it, as if i could just say, "Hey, don't worry about it, these things happen. Go ahead and try again." Even though, I know for a fact, there is not another person on the other side the way the message is presented, makes it feel as if there is.

This is just another excellent example of a program taking on a human personality and certainly providing excellent feedback to the user.